
































- Definition and background of what a cultural maturity model is and is not.
- What does a cultural maturity model do for teams, businesses and organizations.
- Cultural maturity and implications for the Future of Work.
- Understand a modern way to build a diverse and inclusive workplace throughout the employee lifecycle.
- Understand the pros and cons of building a culturally mature workplace at each stage of development.
- How to assess and measure cultural maturity within the workplace.
- Definition and background of what is an employee journey.
- Designing and mapping your workplace employee journey.
- Identifying and resolving for employees opting out.
- How to design and build an inclusive employee journey.
- How to resolve drop-offs during the employee experience at each stage of the employee lifecycle.
- Best practices for designing and building an inclusive employee experience.
- Designing an inclusive and culturally relevant employee communications plan.
- Writing the communication brief for employee engagement.
- Building an integrated employee communications platform with brand purpose at the center.
- Understand how to design and build an integrated employee engagement strategy
- Understand how to design and build an integrated employee engagement strategy
- Building a responsive and agile cultural engagement plan.
- Assessing your organization’s ability to generate culturally relevant content.
- Designing a content strategy for the modern workplace.
- Getting organization alignment on the right content cadence.
- Identifying and choosing the right approach for producing relevant employee content.
- Understand the cadence and who needs to be in the room.
- Understand what matters most to the users.
- Understand human design and how it fits within the workplace.
- The role of employee insights to inform your employee experience.
- How human design impacts personalization and return on human capital investment.
- What is human design and how does it work.
- How to garner employee insights and informs personalization?
- How to develop a workplace measurement and effectiveness plan?
- Gain an understanding on the state of HR analytics, measurement and effectiveness.
- Making employee data transparent, secure and trustworthy while engaging in real time within a company’s halls.
- Best practices for integrating a HRTech platform for employee measurement and effectiveness.
- What is HR analytics?
- How to build a workplace measurement and effectiveness plan.
- Understand HR technology partners and providers.
- Background and profile of what is a customer segmentation.
- Common mistakes when designing and fielding an inclusive customer segmentation.
- Designing and developing a customer segmentation for the total addressable market (TAM).
- Insight about how to properly build an inclusive customer segmentation
- Understanding what not to do when investing in a modern customer segmentation
- How to gain internal alignment and use for growth acceleration.
- The history of culture within social science.
- Define cross-cultural and poly-cultural insight development.
- Operationalizing the cross-cultural and poly-cultural insights approach.
- Understanding the future of cultural insights development and engagement.
- Building an inclusive insights approach for a modern marketplace.
- Making the business case for investing in a modern insights approach.
- Background and history of experience and engagement as a marketplace practice.
- Building an authentic and modern experience for customers
- How to turn customers into fans of your brand.
- Building a modern experience and engagement strategy.
- Creating a feedback loop for building the best customer experience.
- Creating social capital based on how you make customers feel.
- The origins of influencer content and what it means today.
- Why integrate an influencer strategy into your brand strategy and go-to-market plan?
- Choosing the right partners and valuation criteria for success.
- Background and history of influencer content in a modern marketplace.
- Why speed and relevance are the best evaluators of success for a modern brand.
- Building an effective influencer content approach for your organization.
- Background and history of customer relationship management (CRM).
- What is a modern approach to marketplace personalization.
- Knowing how much is too much personalization before it becomes invasive to the user.
- Understand marketplace personalization and build the best system.
- How to transform a historically quantitative approach to a deep and personal marketplace outcome.
- Understanding who owns customer data and how to manage an ethical data relationship.
- Understand the state of marketplace analytics, measurement and effectiveness.
- Build transparency, security and trust with consumer data.
- Best practices for integrating a measurement and effectiveness plan for the marketplace.
- What is marketplace data and analytics?
- How to build a marketplace measurement and effectiveness plan.
- Understand the marketplace analytics technology partners and providers.
Recently New York City was crowned the number one technology ecosystem in the world, surpassing Silicon Valley. According to a New York Times article dated February 22nd, 2019, “It All Started With a Jolt”.
“Euan Robertson started his job with New York City’s economic development team at an ominous moment. It was Monday, Sept. 15, 2008, the day Lehman Brothers filed for bankruptcy and ignited the financial crisis.
Mr. Robertson made his way through City Hall’s sprawling open office to a conference table, where he huddled with top advisers to Mayor Michael R. Bloomberg.
“No one knew what was going to happen or how bad it would be,” Mr. Robertson recalled. “But everyone agreed we’d better come up with a plan.”
The plan that emerged called for developing tech start-ups and tech workers in New York. The goal, Mr. Robertson said, was to “build a talent engine” that would help make the city a magnet for coders and companies.”
Mr. Mark Anthony Thomas from the New York Economic Development Corporation will share insight about how New York City became the #1 Tech Ecosystem globally. He will share New York, past, present and future along with key learnings for how New York began to make the change from the inside, out and not the outside, in with leveraging their diverse human capital as a competitive strength.
In this session, Handel Group Co-Founder and President of HG Corporate Division, Beth Weissenberger, will offer you a taste of HG’s Personal Integrity© and Accountability Model. You’ll start to see how your thoughts and actions are playing a role in your results ... the good and the not-so-good.
Beth will also start to dig into the biggest indicator of your future success ... your mind. Did you know? We each have three “voices” in our head that hold us back: the Chicken, Brat, and Weather Reporter. You’ll start to learn which voices are running amok in your head!
Join Beth as she introduces you to these key concepts that have helped thousands of executives to evolve corporate culture and bring about exponential growth for their organizations. It all starts with learning how to get accountable and keep a promise ... to yourself.
- Definition and background of what is an employee journey.
- Designing and mapping your workplace employee journey.
- Identifying and resolving for employees opting out.
- How to design and build an inclusive employee journey.
- How to resolve drop-offs during the employee experience at each stage of the employee lifecycle.
- Best practices for designing and building an inclusive employee experience.
When planning the inaugural Reframe Change Summit, it was important we select people and businesses that truly reflect the Future of Work and Marketplace. For our luncheon keynote, Mr. James Rhee not only reflects the future, he lives at the intersection of where many aspire to be in a life time.
Mr. Rhee is an impact-focused entrepreneur, investor, operator and educator. As both CEO and investment firm founder, Mr. Rhee has generated market-leading returns by creating bespoke capital and operational solutions through the contemporaneous application of algorithmic, technologic and cultural change.
He has a uniquely diverse network and knowledge base spanning the private equity, retail/consumer, venture and media/technology communities. At Ashley Stewart, as Chairman and CEO.
8:00AM - 9:00AM | |
Breakfast Registration | |
9:00AM - 10:00AM | |
How New York City (NYC) Became The #1 Tech Global Ecosystem | |
10:00AM - 11:30AM | |
Cultural Maturity 101 | Customer Segmentation for the Total Addessable Market (TAM) |
11:30AM - 1:00PM | |
Employee Engagement in the Age of Acceleration | A Cross-Cultural and Poly-Cultural Approach From the Inside, Out |
1:00PM - 2:00PM | |
Lunch and Networking Break | |
2:00PM - 3:30PM | |
How To Get Accountable: Performance Insight 101 | Customer Experience and Engagement in the Age of Acceleration |
3:30PM - 5:00PM | |
Cultural Content Delivery in the New Workplace | Cultural Content in the New Marketplace |
5:00PM - 7:00PM | |
DAY 1 CLOSING AND NETWORKING |
8:00AM - 9:00AM | |
Breakfast Registration | |
9:00AM - 10:00AM | |
State of the NYC Tech Ecosystem for the Marketplace | |
10:00AM - 11:30AM | |
Workplace Personalization and the Employee Experience | Brands In The Experience Economy |
11:30AM - 1:00PM | |
Workplace Measurment and Effectiveness | Marketplace Measurement and Effectiveness |
1:00PM - 2:00PM | |
Lunch Keynote and Networking Break James Rhee - Chairman and CEO Ashley Stewart and Founder, CEO of FirePine Group |
|
2:00PM - 3:00PM | |
Reframe Employee Experience Product Release | |
3:00PM - 5:00PM | |
DAY 2 CLOSING AND NETWORKING |
101

